FAQ´S ROOM
THE CLUB
Street San Vicente Mártir 305, 46017 Valencia.
ROOM has a private parking lot for customers, monitored and with limited capacity. You can leave your car in the parking lot during the session. Once the club closes, you must remove your car from the parking area. The price is €5.00 per vehicle.
The usual hours are from 12:30 AM to 7:00 AM. For more precise information, please check the details available in our calendar.
We have four different zones in one room:
- Living Room: Dance Area, Bars, and Mixology.
- Vip Lobby: VIP in the Dance Area.
- Vip Room 1 DJ: VIP DJ Booth.
- Vip Room 2: Elevated DJ Booth.
- Suite Room: The most exclusive VIP area, with the best views of the club.
Yes, we have a cloakroom service. Price upon request.
If you have lost something, please write to us on Instagram at @roomclubvalencia.
ACCESS CONTROL
It is mandatory to wear casual, formal, casual chic, or party chic attire, so the following are not allowed:
- Flip-flops, swimsuits, and general beachwear.
- Sportswear or team jerseys.
- Sports caps.
- Sports accessories such as fanny packs or gym bags.
- Clothing with ideological references that may be offensive.
- Costumes, except during events like Carnival or Halloween.
- Offensive and hurtful attire.
- Shorts.
- Sleeveless shirts.
- Torn or dirty clothing and sneakers.
- Pajamas or home accessories.
Entrance will be denied to anything exceeding the standard size of a handbag.
We offer different sessions for different ages and audiences; please check our calendar for more information.
It is mandatory to present the original documentation requested at the door.
For European citizens: national identity card or passport.
For non-European citizens: passport or NIE.
Driver’s licenses or similar documents will not be accepted under any circumstances.
We do not accept photos or photocopies.
You must present the official police report at the door. This document must be original. We do not accept photocopies.
Admission is limited according to the current Public Entertainment Law.
Admission is limited according to the current Public Entertainment Law.
Entry and/or stay at the event is restricted to anyone who:
- Is intoxicated, carries, or consumes any kind of drugs or illegal substances.
- Carries weapons or blunt, sharp, or potentially dangerous objects that could cause harm to people and/or objects.
- Provokes or incites any disorder within the event or has caused verified disturbances.
All attendees may be subject to a search by the security team at the event entrance, following the Public Entertainment and Private Security Law guidelines. If you refuse to be searched, you will be denied entry to the event.
Bringing food or drinks into the Room is strictly prohibited.
Audio recording devices, monopods, tripods, and professional cameras intended for recording audiovisual content are not allowed. Room has an in-house team that will cover the events. The organization may record, broadcast, and film attendees.
No se permiten dispositivos de grabación de audio, monopies, trípodes, ni
cámaras profesionales destinadas a la grabación de contenido audiovisual.
Room cuenta con un equipo interno que cubrirá los eventos.
La organización podrá grabar, retrasmitir y filmar a los asistentes.
GENERAL TICKETS
It is not necessary. You can download it on your smartphone and show it at the door via PDF or Wallet.
Yes, but advance tickets are cheaper than those purchased at the door.
For issues related to tickets, please contact us via direct message on our Instagram @roomclubvalencia, and our team will respond as soon as possible.
You can request a refund for your ticket only if the event has been canceled by the organization. Within 24 hours after the cancellation, Room will fully refund the ticket price to all customers.
No, ROOM has a Stamp/Re-access system that allows entry and exit from the venue.
Any ticket that is torn or shows signs of counterfeiting will authorize the organizer to deny the bearer access to the event.
VIP TABLES
You can do so through roomclub.es by selecting the event you want and going to the VIP table sales section.
If you have a special request, you can contact us through the contact tab.
The reservation money will be used for the purchase of standard bottles.
If you want a higher category bottle, you can do so by paying the price difference stipulated on our drinks menu.
When reserving a VIP table, you can access with a maximum of 5 people + 2 extra people for an additional cost. In total, 7 people.
For personalized attention, please message us directly on Instagram @roomclubvalencia, and our team will try to respond as soon as possible.
VIP reservations will enter through an exclusive access, avoiding the general access line.
Room does not offer food service.
Room does not offer a shisha service.
When reserving a VIP table, you are choosing a zone, but not a specific table.
The VIP table will be available as long as there is drink consumption at the table. Otherwise, Room reserves the right to make use of it